Mom claims hospital billed her for treatment she didn't receive

- Shanti Glover is fighting mad. "I could have passed out. Anything could have happened. No one even checked on me,” she said.

That didn't stop her from getting a bill for an ER visit to Novant Presbyterian hospital in Matthews in early May.

The problem is, according to Glover, they signed her in but never treated her.

She tells FOX 46 Charlotte, hospital staff sat her in a wheelchair in a waiting room after a physician assistant talked with her through a glass partition where she told them she felt light headed.

Two hours later she was still waiting.

"I hadn't had blood pressure taken. They didn't check my sugar to see if it was low. Even though I had mentioned I had diabetes," Glover explained.

That's when she decided to leave. The receptionist reportedly instructing her, she needed to sign out that she was leaving without receiving treatment, which Glover said she did.

On May 19, 2016 she got a bill saying she owed $200. 

"I’m frustrated, I’m irritated. I don't understand. $200 is not a drop in the bucket. That's a lot of money especially to go to something where nothing was done that day," Glover said.

Glover called the hospital to dispute the claim. The hospital told her that they would launch an investigation; about a week later they called her and told her that because she spoke to the physician assistant at the reception window that was considered triage.

When FOX 46 Charlotte reached out, we were told by the hospital no investigation was launched and no call was made.

"It’s funny they said that I didn't call because I definitely called they told me there was an investigation and that's when I started tweeting. How would I have known they considered that triage?" Glover questioned.

After FOX 46 Charlotte took action and called Glover says she's getting results. Patient Partnership at Novant has since called her and they are now doing a full investigation.

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