UPDATE: Police release 911 calls in Labor Day shooting at Northlake Mall

- "There was confusion, nobody knew what to do. Each store was doing something different," Anita Cason said.

Anita Cason went into Dillard’s at the Northlake Mall to return a gift when she heard a popping sound.

"Sounded like gunfire but nobody is running, nobody is doing anything. So then I just continued to walk outside to go to my car which was on the Belk side and that's when I start to see the stores closing," Cason explained.

Mall employees told her there was a shooting but weren't exactly sure if it was safe or not.

RELATED: CMPD: Shots fired outside Northlake Mall, no injuries

"I think that security guard his exact words, 'They were running at the mall shooting but they are gone now'...and I said 'Well if they are gone, then why do you still have the stores locked up?' Oh well we are protecting the stores," Cason said.

Northlake Mall's Marketing Director told FOX 46 Charlotte in a statement:

"The mall, it tenants and area businesses also take part in ongoing training for a variety of incidents. If one occurs, we respond with local authorities following procedures that are designed for the safety of our guests, tenants and employees."

But to Cason, that didn't seem to be the case.

"Some of their employees were actually walking around saying what do we do and they were calling and trying to figure it what to do, so even the mall employees are not trained to know what to do," Cason said.

Cason said she usually doesn’t shop at the mall but this will definitely make her think twice about heading back to any mall.

"They are all dangerous. Everywhere a lot people are and we just got to be aware and we got to have plans," Cason said.

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