CHARLOTTE, NC (FOX 46 WJZY) - For almost a week, American Airlines flights operated by regional carrier, PSA, have been unpredictable.
Tuesday, airline officials announced they’ve stabilized the glitch that has resulted in at least 2,500 flights being cancelled since Thursday.
PSA Airlines’ computer systems are stabilized and their teams are working hard to get them back to regular operations. The process of getting back to operating their full schedule is expected to take several days as we work to get aircraft and crews where they need to be,” said American Airlines spokeswoman, Katie Cody. “We understand that these cancellations have been frustrating for our customers, and teams from PSA and American have been working around the clock to get things back to normal as quickly as possible. We are rebooking passengers and American's Customer Relations department continues to reach out all affected customers.
The company has been paying for hotel rooms and providing compensation where they deem appropriate.
FOX 46 Charlotte has spoken with several passengers impacted by this glitch who were stranded in Charlotte when attempting to catch their connecting flights to their final destinations. Many expressed frustration that the glitch will take more than a week to resolve. Passengers said it has resulted in people missing family events and work obligations.
“It’s frustrating,” said a customer stranded in Charlotte. His connecting flight out of the Queen City was canceled on Monday. The airlines paid for his hotel. On Tuesday he was told he couldn’t get a direct flight to his final destination. He said an airlines representative suggested flying from Charlotte Douglas International to another airport, and either driving the remainder of the trip or to catch another flight from there. “You want to get home. But can't do anything but wait it out,” he said.
On Tuesday alone, about 200 flights were canceled. In the days ahead, even with the glitch stabilized, services are expected to be reduced, meaning some cancellations. However, the number of people impacted daily moving forward because of this problem is predicted to decrease. Officials said the problem is expected to be resolved in the coming days.