American Airlines moves priority ticket counter to relieve TSA lanes

Starting Monday American Airlines is moving it's priority ticket counter to alleviate some of the congestion caused by TSA lines.

The priority ticket counter will be moved to the East side of the ticket lobby, closes to the D checkpoint. 

Several kiosks have been moved as well, so customers are able to access them.

This will come at the same time as several TSA line changes:

  • D checkpoint will become the priority lanes and PreCheck only.
  • TSA PreCheck will move from E to D. PreCheck will also remain at B.
  • Standard checkpoints will remain at A, B, C and E.

The airline wants to remind customers all gates at CLT are accessible from any checkpoint.

The airline is hoping the changes will help speed up the process for everyone and alleviate the back-up caused by long TSA lines, but so far, passengers say they haven't noticed an improvement.

Traveler Paul Ciesielka said, “There's really no difference the line I'm looking at right now in C is ridiculous, and these poor people are walking up to a line that's just as long.”

Congress has approved $34 million to go toward overtime for existing TSA staff and to hire more than 700 new screeners nationwide by June 15, just in time for the busy summer travel season.


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