City leaders quiet on American Airlines problems that left passengers stranded

- City leaders are staying quiet about the travel nightmare at Charlotte Douglas International Airport. 

For two days FOX 46 has been working to get your answers and results. We want to know if city leaders are satisfied with how this was handled and what's being done to make sure something like this never happens again. 

But city leaders don't seem to want to publicly criticize or even answer questions about a major technical glitch involving a major player in the city. 

American Airlines accounts for 90 percent of flights in and out of Charlotte. Of those, roughly half are run by its regional carrier PSA. 

RELATED: American Airlines: PSA computer systems stabilized after glitch

Over six days, 2500 flights were canceled, leaving passengers grounded in Charlotte. 

City spokeswoman Ashley-Jordan Walker first wanted to know what questions we planned to ask. Then she declined our interview request with city leaders.

"We appreciate the opportunity to participate in your story," Walker wrote in an email. "But we respectfully decline an on camera interview."

Remember, you're paying their salaries. Aviation Director Brent Cagle makes $236,042 a year. City Manager Marcus Jones makes $318,000. Mayor Vi Lyles makes $25,636.

So FOX 46 showed up to city hall Tuesday. 

"Looking to see if we can talk to the city manager," said FOX 46 investigative reporter Matt Grant.

RELATED: American Airlines flights resuming after 6 days of cancellations, delays

"Do you have an appointment?," asked senior communications specialist Jeremy Mills.

"We've been trying to get a hold of him for two days," said Grant.

Mills told the city manager that FOX 46 was there. He then told us he was busy all day.

"He's tied up all afternoon," said Mills. 

"He's up here though?," asked Grant.

"He is," said Mills. 

"So he's got to come out eventually?," asked Grant. 

"Eventually," said Mills. "But there's multiple ways out."

FOX 46 waited an hour and then left. We have requested the public schedules of Jones, Cagle and Lyles and will keep trying to get you answers one way or another. 

 

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