Home destroyed by fire, neighbors take action to make sure everyone escaped

- It's a call no homeowner wants to hear.

"I got a call from my husband and my neighbor telling me the house next door was on fire," said Cynthia Richie

That's when a picture perfect day along Hudson Graham Lane turned into a rescue situation for neighbors across the street.

"He knocked and banged on door asking hey is anyone in the house, is anyone here," said a neighbor who lives across the street from the fire.

It turns out, someone was inside and they were unaware of the intense fire taking over their home. Luckily they managed to get out okay, but not before their home was destroyed by the fast moving flames.

"We saw smoke, but I didn't see flames right away and then it got thicker so I got up and walked to the end of the driveway and that's when I saw the flames," said Coretta Harris.

Harris tells FOX 46 Charlotte she ran inside to call 911, but it took some time to get someone on the line.

"Then I find out we are on some kind of county line and they transferred me, put me on hold, and then transferred me," said Harris.

The fire was so intense before help arrived, it damaged two neighboring houses, nearly causing them to catch fire as well.

"The siding was messed up. It was burnt completely. It was destroyed. So therefore I checked on my neighbors to make sure they were ok," said Richie

The neighborly bond that prevented a dangerous situation from becoming a tragedy.

"Materialistic things, they can be replaced them, but human life you can't so that's the most important thing. As long as they are safe that's all that matters," said Richie

CMPD controls the dispatch center where 911 calls are placed. FOX 46 Charlotte was told it is standard protocol for you to be asked if you need fire, police or medic, and there is a very short transfer window.

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