Inside MEDIC 911 emergency dispatch center

- 911-- It’s a lifeline for our neighborhoods. If you dial that number there’s a good chance you or someone around you needs medical attention.

“First ring,” said Taylor Hicks, a Telecommunicator with MEDIC. Instinct and training have Hicks and her colleagues answering 911 calls right away.

When lives are at stake, every second counts. “It’s usually the worst moment of their lives when they call us,” said Hicks.

The bright screens light up the room that’s kept dark where phones can ring more than 400 times a day.

“I think of ourselves as first responders to our first responders,” explained Hicks.

Communication is key. Getting information from patients to paramedics is a priority. The men and women who answer 911 calls follow a script but at the end of the day must follow their intuition.

“We’re not all in the same area. Fire, police, paramedics so it’s imperative that we translate that information about the call between us,” said Jason Barr, a MEDIC telecommunicator.

“We have to take care of our units. We want to make sure they are prepared as possible,” said Hicks. She’s following in her father’s footsteps who spent 35 years with MEDIC. She says he’s proud but knows the reality of the job.

“The types of calls you can get. Hearing what you can on the other side of the phone. He knows what that can be and was scared,” said Hicks.

The calls can be tough. In stressful situations these men and women remain calm.

“If you think you need help that’s what we are here for. It’s three numbers. Let us know. That’s our job and that’s what all of this is for to help the community out,” said Barr.

Catch 911 on Fox on Monday nights at 9 p.m.

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