CHARLOTTE, NC (FOX 46 WJZY) - A mother is speaking out after she says her 5-year-old daughter was picked up by a stranger after being dropped at the wrong school bus stop twice.
Wednesday, Lorena Hegel spoke exclusively to FOX 46 about what happened and she's still very shaken up.
"The bus had come and gone and no one had any idea where she was," said Hegel. "I mean, my kids are everything and it was terrifying-- I had no idea where my daughter was and no one could find her."
Her Billingsville Elementary School kindergartner was nowhere to be found.
"My mom was waiting to pick her up and the bus came and she wasn't there."
Her daughter had been dropped off at the wrong bus stop, and picked up by a stranger. Luckily, her mother's phone number is written on her book bag.
"Nobody could find her. And I got a phone call from a random number saying, 'hey, I have your daughter,' and she was about two miles away from here."
But what concerns Lorena most is that this didn't just happen once, it happened twice-- both times her daughter tried riding the bus.
"One time I can forgive, two times in a row, taking the risk is just not acceptable. Had it not been for me writing my number on her backpack, I don't know where she would be."
She says she's tried calling CMS for answers-- but hasn't heard anything back.
"I left several messages and no one has contacted me,' she said. "I have all my faith and trust in employees of CMS to make sure my kids are safe. I thank my lucky stars that two honest people picked up the phone and called me to get -- because you don't know who is out there or what can happen."
FOX 46 reached out to CMS for some answers and we were told the school system is looking into the situation and is going to make sure things are made right.