CHARLOTTE, NC (FOX 46 WJZY) - American Airlines travelers have found themselves in lines for days, with flights delayed and canceled after what they are saying was a hardware glitch with one of their regional carriers. The problem has been happening since Thursday.
The airline says they are doing their best to get this issue solved, but frustrated travelers are beyond ticked off that this has been happening for days, with no definite end in sight.
Many of these people are catching connecting flights through Charlotte on American Airlines, and unfortunately, many still weren’t going into the air Monday night.
Colton Richardson was one of the thousands of passengers impacted by the network issue.
"I was supposed to arrive in Pensacola yesterday and I'm still here,” Richardson told FOX 46.
He left out of Richmond with a connecting flight in Charlotte bound for Florida, but when he got to Charlotte, he had the same story as hundreds of others.
"They told me my flight was canceled and I stood in line for a long time, and then they gave me a new flight, and then they canceled that one. Then they gave me a hotel and then I'm back. And now they're telling me my 10:00 p.m. flight might be canceled,” Richardson said.
The airline’s flight carrier, PSA, based in Ohio, had a network glitch due to a hardware problem that has resulted in bad news for travelers.
“I’m a little bit sad because I won't be home in time to see my kid before he goes off on summer vacation. And that makes me upset. I'm a little upset,” another passenger told FOX 46.
In a press conference Monday afternoon, American Airlines responded, saying they've been providing hotel rooms and compensation.
"I am incredibly sorry that this has caused for our passengers. We understand how frustrating it's been for passengers. And we share that frustration,” an American Airlines representative said.
The last time American Airlines was associated with a big glitch was in November, which resulted in thousands of American Airlines flights scheduled without pilots during the busy holiday travel season. That issue is unrelated.
“I don't think I would fly with them in the future…[this] seems like this happens a good amount with them,’ Richardson said.
With passengers stranded and nerves strained, officials are saying they are working as fast as possible to resolve the issue causing the issue with PSA tracking its flight crews blaming problems on technical issues.
“This unfortunately has become a common occurrence in the industry,” said Susan Nelson, the President of a union representing flight attendants.
In recent years United and Southwest were hit with glitches affecting passengers. Last year, thousands of Delta passengers were stranded when the airline's IT system crashed.
“Recovering from it is very difficult because now you have airplanes that are not where they were in the planned schedule. What we see when we experience these meltdowns that it takes some time to get it fixed and get the operation back up and running,” Nelson said.
PSA airlines tweeted that they're "doing everything in our power to get things back to normal as quickly as possible."
The airline is continuing to offer hotels to people, and compensation for certain travelers as the glitch will impact flights on Tuesday. It’s unclear for how long this will be a problem.
IT'S DAY 6 OF AMERICAN AIRLINES FIASCO! And today the cancellations continue... this all part of technical issues involving regional carrier PSA Airlines. NEXT on @FOX46News how many flights canceled today and if there is an end in sight.... pic.twitter.com/McVmGWfPv3— Lauren Dugan (@DuganFOX46) June 19, 2018
The airline released another statement Tuesday afternoon, saying PSA had stabilized their computer systems, and were working to get back to regular operations.
All of PSA's flights-- about 200 total-- were cancelled Tuesday morning. The airline says PSA operates about 12 percent of American’s 6,700 daily flights.
The rest of the airline's statement said:
PSA will operate a reduced scheduled over the next few days as it restores full service. This issue is not affecting any of American’s other regional carriers or mainline flights. We understand that these cancellations have been frustrating for our customers, and teams from PSA and American have been working around the clock to get things back to normal as quickly as possible. We are rebooking passengers and American's Customer Relations department continues to reach out all affected customers. We encourage our customers traveling on PSA -operated flights over the next few days to check their flight status ataa.com or on the American Airlines app. Bothaa.com and the American Airlines app will let customers verify which carrier operates their flight.