Duke Energy unable to process in-person payments at authorized locations

Duke Energy says it is having problems accepting payments from some customers due to a processing issue.

The company tells FOX 46 Charlotte that a vendor used for processing payments has disabled their system.  A company spokesperson says that means they are unable to process payments made at in-person authorized payment locations. They say Duke Energy is not the only company impacted. 

A FOX 46 viewer told us he was unable to pay his power bill at a payment center in Lancaster on Tuesday morning.

Duke Energy isn’t saying when the problem will be fixed.  In the meantime, they are asking customers to make in-person payments at any Western Union location.  Customers are still able to pay over the phone and online.