NC 911 service restored after 'widespread carrier related issue'

Service to 911 centers in North Carolina and throughout the Southeast were restored Thursday afternoon, according to telecommunications companies that serve the centers.

Reports of interrupted service throughout the region began Wednesday and had been returned to normal by 1 p.m. Thursday. Assistance at the centers was still available by calling the local centers’ administrative lines.

“Our 911 centers and employees were still operating and serving their communities during this time using established protocol for such instances,” said Pokey Harris, executive director of the NC 911 Board. “We understand how important 911 service is and always aim to make sure there is as little downtime as possible.”

At this time, the cause of the interruption is not known, but an analysis is underway.

If you are unable to get through, please call the following numbers: 

  • For CMPD - please call (704) 336-3237 
  • For Charlotte Fire - please call (704) 336-3473 
  • For Mecklenburg EMS - please call (704) 943-6200